About aépho
aépho is an Australian homewares and lifestyle brand focused on curated, timeless pieces designed for modern coastal and organic interiors. Our collections are grounded in natural texture, organic modernism, and coastal calm, offering refined pieces that elevate everyday living.

Where is aépho based?
aépho is based in Australia and curates products designed for modern Australian homes.

What types of products does aépho offer?
We offer a curated range of homewares including:

• Decorative objects
• Soft furnishings and textiles
• Lifestyle pieces designed for calm, refined living
  
• Product availability may vary as many items are produced in small batches.

Orders & Payments
How do I place an order?
Orders can be placed directly through our website at aepho.com.au
Simply add items to your cart and proceed to checkout.

What payment methods do you accept?
We accept major payment methods including:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• PayPal

All payments are processed securely.

Shipping & Delivery
Do you ship Australia-wide?
Yes, we ship Australia-wide.

How much does shipping cost?
We offer Free Delivery on eligible orders. Shipping costs, if applicable, are clearly displayed at checkout before payment is completed.

How long does delivery take?
Delivery typically takes 5–9 business days within Australia.
Delivery times may vary during peak periods or for remote locations.

Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive a confirmation email with tracking details.

Products & Care
How should I care for my aépho products?
Each product includes care instructions on its product page. We recommend following these guidelines to ensure longevity and preserve the quality of materials.

Are your products handmade?
Some aépho pieces are handcrafted or produced in small batches, while others are thoughtfully sourced from trusted makers. Individual product descriptions will specify details where applicable.

Do your products vary slightly in appearance?
Yes. Due to the use of natural materials and handcrafted processes, slight variations in colour, texture, or finish may occur. These variations are part of the character and uniqueness of each piece.

Returns & Refunds
Do you accept returns?
We accept returns in line with Australian Consumer Law. Items must be unused, in original condition, and returned within the timeframe outlined in our Returns Policy.

What if my item arrives damaged?
If your order arrives damaged or faulty, please contact us at hi@aepho.com.au within 24 hours of delivery with photos, and we will arrange a resolution.

Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible. Once an order has been dispatched, changes or cancellations may not be possible.

General
Do you offer gift wrapping?
At this time, we focus on considered, minimal packaging designed to protect your order while reducing unnecessary waste. Gift options may be introduced in the future.

How can I contact aépho?
You can contact us via email at hi@aepho.com.au or through the contact form on our website.

Will you be adding new products?
Yes. We regularly introduce new curated pieces and limited releases. We recommend subscribing to our newsletter to stay informed.

aépho is an Australian coastal homewares brand offering curated candles, décor, textiles, and lifestyle pieces designed for modern coastal and organic interiors.